Shipping policy

Thank you for shopping with Southern Pickens! We take great care in preparing and packaging every order. Because our shop includes a mix of hand-painted items, premium paint and DIY products, coffee, gifts, and specialty products, processing and shipping may vary depending on the items in your order.

Please review the information below before placing your order.

Processing Times

Hand-Painted & Made-to-Order Items

Southern Pickens door hangers, hand-painted totes, custom decor, and other made-to-order pieces are individually created by hand.

Please allow up to 4 weeks processing time before shipment.
Processing time is separate from carrier transit time.
Orders may be completed sooner depending on our current workload.
Turnaround times may occasionally be extended during peak seasons or holidays.

We appreciate your patience while your piece is being created!

Paint, DIY Products & In-Stock Merchandise

In-stock paint products and other ready-to-ship merchandise generally ship within 5 -7 business days.

Processing times may occasionally vary due to product availability, supplier inventory, holidays, or other circumstances outside our control.

Some Dixie Belle, Sweet Pickins, or other specialty products may be fulfilled separately depending on product availability.

Barnyard Coffee

Barnyard Coffee products may be packaged and shipped separately from hand-painted items, paint products, or other merchandise in your order.

Orders May Arrive in Separate Shipments

Because Southern Pickens carries several different types of products, items from the same order may not always ship together.

Orders containing a combination of hand-painted items, Dixie Belle Paint, Sweet Pickins Milk Paint, Barnyard Coffee, or other specialty products may arrive in multiple packages.

This may occur because of differences in:

Processing and production times
Package size and shipping requirements
Product availability
Fulfillment location

If your order ships in multiple packages, you may receive separate tracking information, and the packages may arrive on different days.

Shipping Rates

Shipping charges are calculated according to the shipping options available for your order at checkout.

Product weights, order size, destination, and other shipping requirements may affect the applicable shipping rate.

Southern Pickens reserves the right to select the appropriate shipping carrier and service for fulfillment based on the size, weight, destination, and shipping needs of the order.

Shipping Carriers

Orders may be shipped using major carriers including USPS, UPS, FedEx, or another appropriate shipping service.

The carrier used to fulfill your package may differ from other packages within the same order.

Once your order ships, tracking information will be provided when available.

Shipping Insurance

Shipping insurance is included with shipped Southern Pickens orders when applicable.

This helps protect your purchase in the event that a package is lost or damaged while in transit.

Please carefully follow the instructions below if your order arrives damaged, as carrier requirements vary depending on the item and shipment.

Damaged Orders

We take great care when packaging orders, but unfortunately, damage can sometimes occur during transit. Please do not discard the item, shipping box, label, packing materials, or other contents if your order arrives damaged.

Take clear photographs of:

The damaged item
The exterior shipping box or package
The shipping label
Interior packaging and packing materials
Any visible damage to the box or package

Paint, Coffee & Other Eligible Products

If paint, coffee, or another eligible product arrives damaged during shipping, please contact Southern Pickens as soon as possible with photographs of the damaged item and packaging.

We can assist with the shipping claim and, when applicable, arrange for a replacement.

Please retain the damaged product and all original packaging until we confirm that they are no longer needed.

Hand-Painted Door Hangers

If a hand-painted door hanger arrives broken or damaged, a shipping claim may need to be filed directly with the carrier, by the customer/recipient.

Shipping carriers—particularly USPS—may require the recipient to present the damaged item, original shipping box, shipping label, and all packing materials for physical inspection before approving a claim.

For this reason, do not discard the damaged door hanger or any of its original packaging.

Please contact Southern Pickens promptly so we can provide any order, shipment, receipt, or insurance information you may need when completing the carrier's claim process.

Lost, Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, transit times are outside the direct control of Southern Pickens.

Carrier delays may occur because of weather, holidays, transportation disruptions, or other circumstances.

If tracking shows an unusual delay or your package appears to be lost, please contact us so we can help determine the appropriate next step. Depending on the shipment, a carrier inquiry or insurance claim may be required.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the carrier for additional delivery information.

Southern Pickens will gladly provide available shipment information needed to assist with an inquiry or claim.

Shipping Address Accuracy

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address.

Southern Pickens cannot be responsible for packages delivered to an incorrect address when the address provided at checkout was incorrect or incomplete.

If an order is returned to Southern Pickens because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order can be resent.

If you notice an address error before your order ships, please contact us as soon as possible. We will make every reasonable effort to correct it before fulfillment.

Local Pickup

Southern Pickens is happy to offer local pickup at Rust Magnolias for customers in the Ruston area.

Rust Magnolias
2372 Hwy. 33
Ruston, Louisiana

After placing your order, please wait until you receive confirmation that your order is ready for pickup before visiting the store.

Processing times still apply to made-to-order and hand-painted products.

Local Pickup Hours

Pickup is available during Rust Magnolias' regular business hours:

Monday–Saturday | 10:00 AM–6:00 PM

Orders should be picked up within a reasonable timeframe after the ready-for-pickup notification unless other arrangements have been made.

Questions About Your Shipment?

If you have a question about your order, tracking information, a damaged product, or shipping, please contact Southern Pickens. We're happy to help determine the appropriate next step.

Thank you for supporting our small business and allowing Southern Pickens to be a part of your home and creative projects!